Merchant (28 articles)
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How does a POS / EDC terminal work for accepting Pluxee Meal Card payments?
Pluxee-enabled POS (Point of Sale) or EDC terminals make it easy for Pluxee-affiliated merchants to accept payments from consumers using their Pluxee Meal Cards at physical outlets. Here’s how the... -
How does Tap & Pay work with the Pluxee Card at merchant outlets?
Tap & Pay is a fast, contactless way for Pluxee-accepted merchants to collect payments from consumers using their Pluxee Meal Card or Multi-Benefit Pass. It works through the Pluxee IN... -
How does online payments work with the Pluxee payments?
If you're an online merchant looking to accept Pluxee card payments, integration is simple and secure through Pluxee's API-based system. Here’s how it works: The “Pay with Pluxee” option is... -
How does OTP-based payment work with the Pluxee payments at merchant outlets?
OTP-based payment is a secure way for Pluxee cardholders to transact at Pluxee-affiliated merchants, especially in environments without an Electronic Data Capture (EDC) machine. Here’s how it works: At the... -
Is the Pluxee IN Merchant App available on iOS and Android?
The Pluxee Merchant App is currently available only on Android devices and is not supported on iOS. If you're a Pluxee-affiliated merchant looking to accept Pluxee payments via mobile, you... -
How do I log in to the Pluxee IN Merchant App?
To access the Pluxee IN Merchant App and start accepting Pluxee card payments, follow these simple steps: Download the Pluxee Merchant App for Android from the Google Play Store https://play.google.com/store/apps/details?id=in.zeta.android.pos... -
How do I reset my Pluxee Merchant Portal password?
If you’ve forgotten your password for the Pluxee Merchant Portal, here’s how to reset it securely: Visit the official login page: https://account.merchants.pluxee.in/ , Enter your registered email ID and click... -
How do I download my Pluxee transaction history or payment details?
To download your Pluxee merchant transaction history, follow these simple steps through the official Pluxee Merchant Portal: Go to https://account.merchants.pluxee.in/ and log in using your registered credentials. On the home... -
How do I download my Pluxee merchant invoices?
You can easily download your Pluxee invoices from the official Pluxee Merchant Portal in both Excel and PDF formats. Follow the steps below: Visit https://account.merchants.pluxee.in/ and log in with your... -
How do I download my Pluxee payment details?
You can download your Pluxee payment details easily through the Pluxee Merchant Portal. Follow the steps below to access your records: Go to https://account.merchants.pluxee.in/ and log in using your registered... -
How do I update or change my bank account details as a Pluxee merchant?
To change your bank account details linked to your Pluxee merchant account, please follow the steps below: Email a cancelled cheque of your new or revised bank account to partner@care.pluxee.in... -
How do I view transactions on the Pluxee IN Merchant App?
To check your Pluxee merchant transactions on the Pluxee IN Merchant App (Android only), follow the steps below: Download the Pluxee IN Merchant App from the Google Play Store https://play.google.com/store/apps/details?id=in.zeta.android.pos... -
How can I get a copy of my Pluxee Bharat QR (BQR) code?
To receive a copy of your Pluxee Bharat QR (BQR) code, you can follow either of the options below: Option 1: Reach out directly to your assigned Pluxee representative. Option... -
Who do I contact for POS or Pluxee Bharat QR (BQR) related issues?
For any issues related to your Pluxee POS terminal or Bharat QR (BQR) setup, you can reach out through the following channels: Option 1: Contact your designated Pluxee representative for... -
How do I update my registered mobile number or email ID linked to my Pluxee merchant account?
To update your registered mobile number or email ID linked to your Pluxee merchant account, you can do either of the following: Option 1: Contact your Pluxee representative directly for... -
How do I update my PAN or GST details linked to my Pluxee merchant account?
To update your PAN or GST details associated with your Pluxee merchant account, follow either of these steps: Option 1: Reach out to your assigned Pluxee representative for guidance on... -
Where can I get details of my commercial terms or payment schedule with Pluxee?
To know more about your commercial agreement, commission structure, or payment terms with Pluxee, you can: Option 1: Contact your designated Pluxee representative for personalized support and clarification. Option 2:... -
How do I log in to the Pluxee Merchant Portal?
To access your Pluxee Merchant Portal, follow these secure login steps: Visit https://account.merchants.pluxee.in/ Enter your registered email ID and click on ‘Submit’. Click ‘Forgot Password’ to initiate your first-time login... -
How do I change my shop or store ID in the Pluxee IN Merchant App?
To switch your store ID or shop ID in the Pluxee IN Merchant App, follow these steps: Note You’ll need your valid store/shop ID. If you don’t have it, please... -
How do I check my Monthly Management Fee (MMF) details on the Pluxee Merchant Portal?
You can easily access your Monthly Management Fee (MMF) reports using the Pluxee Merchant Portal. Follow these steps to view or download your MMF charges: Go to https://account.merchants.pluxee.in/ and log... -
What should I do if I am unable to accept Pluxee card payments?
If you're unable to process Pluxee card payments at your outlet, here are a few quick checks to resolve the issue: Swipe, don’t dip: Ensure the Pluxee Meal Card is... -
What is Pluxee Cafe?
Pluxee Café is a cafeteria management solution that leverages digitization to transform various aspects of cafeteria operations. It offers a seamless ordering and dining experience, while also enabling operational optimization... -
What are the benefits of Pluxee Cafe?
Pluxee Café is a comprehensive cafeteria management solution offering the following benefits: Online Ordering System: User-friendly digital platform for convenient ordering POS Software: Automates transactions, manages sales data, and provides... -
How should I apply to become a Pluxee Cafe vendor?
Application for becoming a Pluxee Cafe vendor can be done by writing to us at partner@care.pluxee.in .... -
Who is a Pluxee merchant and how do I become one?
A Pluxee merchant is any establishment that has entered into a contractual agreement with Pluxee to accept meal benefits as per pre-defined terms and conditions. If you are interested in... -
How does the Pluxee system work for employers, employees, and merchants?
The Pluxee system simplifies employee Meal Benefits while connecting Pluxee Cardholders to a wide network of affiliated merchants. Here's how it works: Employers place an order for the Pluxee Card... -
How can I accept payments with the Pluxee Card at my store or online?
To accept payments via the Pluxee Card, Pluxee offers multiple digital payment solutions tailored for both offline and online merchants. These solutions make it easy for Pluxee-affiliated merchants to accept... -
How does Bharat QR (BQR) work for Pluxee payments?
Using Bharat QR (BQR) for Pluxee card payments is fast, secure, and seamless. Here’s how Pluxee consumers can use BQR to pay at Pluxee-accepted merchants near them: The consumer downloads...
Consumer (75 articles)
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What is SIM Binding on the Pluxee India App?
SIM Binding is a security feature that links your registered mobile number with the SIM card on your device. This ensures that only the device with the registered SIM can... -
Why has Pluxee introduced SIM Binding on the Pluxee India App?
Pluxee has introduced SIM Binding to: Strengthen consumer account security Protect against unauthorized access in case of SIM swap or misuse Comply with RBI Digital Payment Security Guidelines... -
Is mobile data required for SIM Binding on the Pluxee India app?
iOS devices – Yes, mobile data is mandatory Android devices – Works on both Wi-Fi and mobile data... -
What happens if I remove my registered SIM on Android before opening the Pluxee India App?
If the registered SIM is removed before opening the Pluxee India App: You will see an alert You will be logged out You must re-insert the SIM and reauthenticate... -
What happens if I remove my registered SIM on iOS while making a payment on the Pluxee India App?
On iOS, if you try to make a payment on the Pluxee India App, without the registered SIM: The transaction will not go through You will be logged out of... -
What if no SIM is detected while logging into the Pluxee India App?
If no SIM is detected, you will see an alert such as “No SIM Detected” and login will not proceed. Ensure your SIM is inserted correctly and is active.... -
How many SIM Binding login attempts are allowed in 24 hours on the Pluxee India App?
You can attempt SIM Binding up to 6 times in 24 hours. After that, you must wait 24 hours before trying again.... -
Can I log in using my email address after SIM Binding update on the Pluxee India App?
Mobile number login is mandatory on the Pluxee India Consumer App Email login will continue to work only on the Pluxee Consumer Portal... -
Will the SIM Binding SMS cost me anything?
Regular SMS charges may apply as per your mobile carrier plan.... -
Is there a time limit for sms verification during SIM Binding on the Pluxee India App?
Yes. The SMS verification must be completed within 45 seconds of initiating SIM Binding. If you exceed this time or minimise the app, you will need to restart the process.... -
How can I enable/ set a transaction limit on my Pluxee Card?
Setting a transaction limit on your Pluxee Card via the Pluxee India App is quick and easy: Open the Pluxee India App and log in. If you have multiple cards,... -
How can I check the balance on my Pluxee Card?
You can easily check the balance on your Pluxee Card using the Pluxee India App: Open the Pluxee India App and log in. If you have multiple cards, swipe left... -
How can I set or reset the transaction PIN for my Pluxee Card?
You can easily set or reset your Pluxee Card PIN using the Pluxee India App: Open the Pluxee India App and log in. If you have multiple cards, swipe left... -
I have not received my physical Pluxee card. What should I do?
If you have not received your physical Pluxee card yet, here's what you should know: Your physical card is shipped within 15 days from the date of issuance to your... -
My Pluxee Card has expired. How can I get a new card?
If your Pluxee Card has expired, and you are an active user, a new card is automatically generated for you. You will receive an email on your registered email address... -
What is the Dynamic PIN or Super PIN for my Pluxee Card?
The Dynamic PIN (also known as Super PIN) is a system-generated random 4-digit PIN that is valid for two minutes. You can use the Dynamic PIN to authorize both online... -
How can I check my Pluxee Card transaction history?
You can easily check your Pluxee Card transaction history via the Pluxee India App. Here's how: Open the Pluxee India App and log in. If you have multiple cards, swipe... -
How do I block my Pluxee Card?
If your Pluxee Card is lost or stolen, you can temporarily block your card using the Pluxee India App: Open the Pluxee India App and log in. If you have... -
How do I replace my Pluxee Card if it is damaged, lost or stolen?
Note In case your card is expired, please do not place a request for replacement card. Kindly read the article: My Pluxee Card has expired. How can I get a... -
How can I change my Pluxee login password?
You can easily change your Pluxee account password using the Pluxee India App. Here’s how: Open the Pluxee India App and log in. Tap on the hamburger menu (☰) at... -
How can I update my address in my Pluxee account?
You can update your address easily using the Pluxee India App. Just follow these steps: Open the Pluxee India App and log in. Tap the hamburger menu (☰) at the... -
Can I update my profile details like Name, Profile Picture, and Date of Birth in my Pluxee account?
You can update your profile details — such as your Name, Date of Birth (DOB), and Profile Picture — using the Pluxee India App. Here’s how: Open the Pluxee India... -
Can I suggest my favorite outlet to accept the Pluxee Meal Card?
Yes, you can recommend your favorite outlet to be added to the Pluxee merchant network by following these simple steps: Open the Pluxee India App and log in. Tap the... -
How can I search for Pluxee-affiliated merchants partners?
You can easily search for Pluxee-affiliated merchants using the Pluxee India App. Here’s how: Open the Pluxee India App and log in. Below your name on the home screen, tap... -
How can I make my Pluxee transactions more secure?
You can make your Pluxee transactions more secure by enabling SecureShield through the Pluxee India App. Here’s how: Open the Pluxee India App and log in. If you have multiple... -
Can I use my Pluxee Card immediately after receiving it?
For security reasons, your Pluxee Card is initially in an inactive mode when you receive it. You must activate your card before you can start using it for transactions. Related... -
What Employee Benefits am I eligible for with my Pluxee Card?
The Employee Benefits available on your Pluxee Card are determined by your company's HR policy. These benefits may vary between employees based on the organization’s internal guidelines. For detailed information... -
How do I use my Pluxee Card for payments?
You can use your Pluxee Card based on the type of benefit assigned to you: A) Meal Benefit: Swipe your Pluxee Card at Pluxee-affiliated meal merchant outlets across India. It... -
Is there a mobile app to manage my Pluxee Card?
Yes, you can easily manage your Pluxee Card using the Pluxee India App available for both Android and iOS smartphones. Download the Pluxee India App here: Play Store (Android): https://play.google.com/store/apps/details?id=in.zeta.android&hl=en_IN... -
What is the Pluxee Meal Benefit available on my Pluxee Card?
The Pluxee Card is an innovative, reloadable 2-in-1 prepaid card with a 3-year validity. It consists of two distinct cards, each serving a different purpose: 1. Meal Card: Dedicated for... -
How much money will be loaded into my Pluxee Card?
The money loaded into your Pluxee Card and the Benefit Wallets configured are determined by your company's HR policies. For specific details regarding your load amount and wallet allocations, please... -
Where can I find the Card Reference Number for my Pluxee Card?
Your Pluxee Card Reference Number is a 12-digit number that is essential for activating your card. You can find the Card Reference Number in the following places: It is shared... -
I have lost my welcome letter/ email and don't know my Pluxee Card Reference Number. What should I do?
If you have lost or misplaced your welcome letter or email and do not know your Pluxee Card Reference Number (mandatory for card activation), don’t worry. You can easily retrieve... -
What is the 2-in-1 Pluxee Card and how does it work?
The Pluxee Card is an innovative, reloadable 2-in-1 prepaid card with a 3-year validity. It consists of two distinct cards, each serving a different purpose: 1. Meal Card: Dedicated for... -
What is Pluxee Pro membership Program and what are the benefits of availing the services?
Pluxee Pro is our preferred membership program designed to enhance value for Pluxee cardholders. This six-month membership program offers curated discounts and deals worth ₹8,000 across key categories like food,... -
How can I Enrol for Pluxee Pro Membership?
Follow the below given steps to become a Pluxee Pro member: Click on the link to access Pluxee Pro: https://pro.consumers.pluxee.in/ On the right side of the screen click on ‘Enrol’... -
How can redeem the offers on Pluxee Pro Membership?
To redeem the offers on Pluxee Pro you need to first login by following the below given steps: Visit https://pro.consumers.pluxee.in/ Click on Login on top right of your screen Enter... -
I have a gift card, am I eligible for Pluxee Pro Membership?
Yes, the eligible products are Meal, Celebrations, Rewards, and Rewards under Benefits users, including ones with a Reimbursement wallet.... -
Can I cancel the auto-renewal of my Pluxee Pro membership?
Yes, if you have opted for auto-renewal during enrolment but want to cancel the auto-renewal, you can simply log in & click on Cancel auto-renewal. Else you can simply reach... -
How to activate my Pluxee card?
All new Pluxee cards are in an inactive mode for security reasons. The card must be activated before usage. You would have received a welcome email from DoNotReply@notifications.pluxee.in or a... -
How do I find my Card Reference Number?
You can find the Card Reference Number on your welcome email which you would have received from DoNotReply@notifications.pluxee.in or in your welcome kit / letter. In case you are unable... -
What is the Add Money feature on the Pluxee India App?
The Add Money feature on the Pluxee India App lets you load personal funds to your Pluxee Meal Card under a dedicated wallet called My Meal Wallet. This enables you... -
Where can I find the Add Money option in the Pluxee India App?
You’ll find the Add Money option in the My Meal Wallet section of the Pluxee India App. This is where you can easily top-up your meal card with personal funds.... -
How can I add personal funds to My Meal Wallet on the Pluxee India App?
To add money to your My Meal Wallet, follow these steps: Open the Pluxee India App and note the last 4 digits of your meal card Go to “My Meal... -
Why does my Pluxee Meal Card on the Pluxee India App show two wallets?
Your Pluxee Meal Card includes two wallets: Meal Wallet: Has company-loaded meal allowance balance My Meal Wallet: Has personal top-ups balance, added via the "Add Money feature"... -
How much time does it take for funds to appear in My Meal Wallet on the Pluxee India App?
Funds added to your My Meal Wallet via UPI are typically credited within 60 minutes .... -
What payment method is supported for adding funds to My Meal Wallet on the Pluxee India App?
Only UPI payments are accepted when using the Add Funds feature on the Pluxee India App.... -
Are there any charges for using the Add Money feature on the Pluxee India App?
No, Pluxee does not charge any fee for adding funds to My Meal Wallet.... -
Where can I use My Meal Wallet funds?
You can use the balance from My Meal Wallet at all Pluxee-affiliated food outlets (physical & online), including office cafeterias, based on your organization’s policy.... -
What is the maximum amount I can add to My Meal Wallet on the Pluxee India App?
Your Add Money limit depends on your KYC status: Minimum KYC: You can add funds so long as your cumulative balance across all wallets, post adding the funds, is up... -
How does Pluxee decide which wallet to deduct from during payments?
Pluxee automatically deducts from the wallet with the lower balance. You can also pause a wallet to choose your preferred deduction source.... -
Can I transfer My Meal Wallet balance to my bank account?
No, once funds are added to My Meal Wallet on the Pluxee India App, they can only be spent at authorized food merchants. They are non-transferable to a bank account.... -
Is there an expiry date for the My Meal Wallet balance on the Pluxee India App?
Your My Meal Wallet balance remains valid as long as your Pluxee Meal Card is active.... -
Can I still use My Meal Wallet if I leave the organization?
Yes, you can continue to use your My Meal Wallet balance as long as your Pluxee Meal Card remains valid.... -
What is Pluxee Delights Premier and how does it work?
Pluxee Delights Premier is an exclusive cashbacks, deals and rewards platform for all Pluxee cardholders, offering access to special offers, brand deals, and platform cashback all year round. Here’s what... -
How do I sign up for Pluxee Delights Premier?
You can easily sign up for Pluxee Delights Premier in just a few steps: Visit the signup page: https://pluxeedelights.benefithub.com/welcome/signup Enter your registered email ID or mobile number (linked with your... -
Can I transfer money from my Pluxee Wallet to my bank account?
Bank transfer is only available if your organization has enabled this feature, and it applies only to the Reimbursement Wallet. You cannot transfer funds from any other benefit wallet to... -
How can I transfer money from my Pluxee Reimbursement Wallet to my bank account?
You can transfer funds from your Pluxee Reimbursement Wallet to your bank account by following these steps: Log in to the Pluxee India App. Swipe to locate your Pluxee Benefits... -
How do I remove my bank account added for Pluxee Reimbursement Wallet transfers?
To remove your bank account added as a beneficiary for Pluxee Reimbursement Wallet transfers, follow these steps: Log in to the Pluxee India App. Swipe to locate your Pluxee Benefits... -
Is my personal data safe with Pluxee?
Yes, your personal data is safe with Pluxee. We are fully compliant with: The Information Technology Act, 2000 The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or... -
How do I upload bills to submit my claims on the Pluxee India App or Pluxee Consumer Web Portal?
Note In case you wish to upload Telecommunication & Data Claims, kindly scroll to the end of this article Uploading a bill to submit your claim via the Pluxee India... -
My bill or claim was rejected by Pluxee. What should I do next?
If your bill or claim is rejected, you will receive a notification in the Pluxee India App along with the reason for rejection. Based on the reason provided, you can... -
Can I withdraw cash from an ATM using my Pluxee Card?
No, cash withdrawal is not allowed from your Pluxee Card at ATMs. However, if your organization has enabled the bank transfer feature, you can transfer funds from your Reimbursement Wallet... -
How many days does it take for my claim bills to be approved or rejected by Pluxee?
Once you upload a bill to submit your claim, it will be approved or rejected within 7 days from the date of upload . You can track the status of... -
What is Pluxee Cafe and how does it work?
Pluxee Cafe is a digital cafeteria solution available via the Pluxee India App. It allows employees to: Order food directly from their office cafeteria Pay seamlessly using their Pluxee Meal... -
How do I access and register for Pluxee Cafe?
You can access and register for Pluxee Cafe through the Pluxee India App by following these steps: Open the Pluxee India App on your smartphone. Tap on the ‘Shop’ icon... -
Where can I use my Pluxee Card?
You can use your Pluxee Card based on the type of benefit assigned to you: A) Meal Benefit: Swipe your Pluxee Card at Pluxee-affiliated meal merchant outlets across India. It... -
How do I activate my rewards, dining & celebrations card?
All new Pluxee cards are in an inactive mode for security reasons. The card must be activated before usage. You would have received a welcome email from DoNotReply@notifications.pluxee.in or a... -
Is my Pluxee card secured by a transaction PIN ?
Yes, the Pluxee benefits Card is a PIN-based card. You can generate your own PIN or use a SuperPIN which is auto-generated using Pluxee India app. This SuperPIN is dynamic... -
Can I use the Pluxee card online?
Yes, Pluxee cards can be used online. The Pluxee Meal card can be used to make online payments to Pluxee affiliated merchants who accept online Pluxee transactions. The Pluxee Benefits... -
Is there an app to manage my Pluxee Card?
Yes, you can easily manage your Pluxee Card using the Pluxee India App available for both Android and iOS smartphones. Download the Pluxee India App here: Play Store (Android): https://play.google.com/store/apps/details?id=in.zeta.android&hl=en_IN... -
What is the validity period of Pluxee Gift Cards?
The validity period of your Pluxee Gift Card typically ranges between 1 to 3 years, depending on the type of card issued. You can check your card’s validity in two... -
Is the Pluxee Card validity the same for all benefit types?
The validity period may vary depending on the type of Pluxee card or benefit you have. Here’s a quick breakdown: Pluxee Meal Card: Valid for 3 years Pluxee Benefits Card... -
Where can gift cards from the Pluxee Rewards & Recognition suite be used?
Gift Cards from the Pluxee Rewards & Recognition suite is accepted on RuPay’s nationwide network of 50 lakhs+ retail outlets and 90,000+ online portals. It is usable across brands and... -
Where can Pluxee gift cards be used?
Pluxee gift cards are accepted on RuPay’s nationwide network of 50 lakhs+ retail outlets and 90,000+ online portals. It can be used at a wide variety of brands and stores,...
Client (32 articles)
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I am a new user. How do I log in to the Pluxee Client Portal?
To access the Pluxee Client Portal for the first time: At the time of your company’s onboarding, Pluxee collects a Client Portal Authorization Form with details of authorized personnel. If... -
How do I place an order on the Pluxee Client Portal for personalized cards (with cardholder details)
To order personalized Pluxee cards via the Pluxee Client Portal, follow these steps: ✅ Step 1: Login & Start New Order Go to https://account.clients.pluxee.in and log in using your registered... -
How do I place an order on the Pluxee Client Portal for non-personalized cards (without cardholder details)?
To order non-personalized Pluxee cards (i.e., cards without employee names) via the Pluxee Client Portal, follow the steps below: Visit https://account.clients.pluxee.in and log in with your registered email ID and... -
How do I assign cards (ordered without cardholder details) to employees on the Pluxee Client Portal?
If you've ordered non-personalized Pluxee cards, you’ll need to assign them to individual employees before the cards can be activated and loaded. Here’s how to do it: ✅ Step 1:... -
How do I configure employee benefits on the Pluxee Client Portal?
To enable benefit loading on Pluxee cards, you must first complete the Benefit Configuration step. This determines which employees are eligible for which benefits. Alert Cards cannot be loaded until... -
How do I reload existing Pluxee cards on the Pluxee Client Portal?
Alert To reload Pluxee cards via the Pluxee Client Portal, please ensure the cardholder details were provided at the time of initial card creation. Only then can those cards be... -
How do I check and download invoice details on the Pluxee Client Portal?
To review or download your Pluxee invoice details, follow these steps through the Pluxee Client Portal: Go to https://account.clients.pluxee.in and log in using your registered email ID. Select your relevant... -
How do I check order details on the Pluxee Client Portal?
You can easily track and view Pluxee card order details after placing an order via the Pluxee Client Portal. Go to https://account.clients.pluxee.in and log in using your registered email ID.... -
How do I review my organization's address registered with Pluxee?
To view the addresses linked to your organization on the Pluxee Client Portal, follow these steps: Go to https://account.clients.pluxee.in and log in using your registered email ID. Select the relevant... -
How do I view and download Credit Notes on the Pluxee Client Portal?
To check your organization’s Pluxee Credit Notes, follow the steps below using the Pluxee Client Portal: Go to https://account.clients.pluxee.in and log in using your registered email ID. Select your Contract... -
How do I edit employee / cardholder details on the Pluxee Client Portal?
To update the employee/cardholder details submitted during the card ordering process, follow these steps on the Pluxee Client Portal: Go to https://account.clients.pluxee.in and log in using your registered email ID.... -
How do I change the resignation status of employees on the Pluxee Client Portal?
You can update an employee's resignation status directly through the Pluxee Client Portal by following these steps: Go to https://account.clients.pluxee.in and log in using your registered email ID. Select the... -
How do I check employee activation and KYC status on the Pluxee Client Portal?
You can monitor an employee’s Pluxee card activation status and KYC (Know Your Customer) status directly through the Pluxee Client Portal: Go to https://account.clients.pluxee.in and log in using your registered... -
How do I move employees from one contract or company to another on the Pluxee Client Portal?
You can transfer employees from one entity (contract or company) to another using the Change Entity feature on the Pluxee Client Portal. Go to https://account.clients.pluxee.in and log in using your... -
How do I change or switch contracts on the Pluxee Client Portal?
If you have access to multiple contracts, you can switch between contracts using the Pluxee Client Portal. Go to https://account.clients.pluxee.in and log in using your registered email ID. From the... -
How do I opt for Pluxee Benefits Suite for employees?
To choose Pluxee Benefits Suite for your employees, please get started by filling in your details here: https://www.pluxee.in/request-a-quote/... -
Is there a minimum employee requirement to partner with Pluxee?
Pluxee Employee Benefit are customizable as per the needs and policy of the organization. There is no minimum employee requirement for choosing Pluxee Benefits Suite.... -
How secure are Pluxee cards?
Pluxee cards are protected with advanced encryption and security features. Recipients can easily block or manage transaction limits on their cards using the Pluxee IN application. In case the card... -
How can I send activation email to my employees?
In case you have employees who have not received or have deleted their welcome email, you can re-trigger it by following the steps below: Go to https://account.clients.pluxee.in and log in... -
How do I validate the address during the card revalidation process on the Pluxee Client Portal?
When Pluxee cards near their expiry date, they are due for revalidation. During this process, the client location needs to be validated on the Pluxee Client Portal for each employee... -
If my employee has a Pluxee card from their previous organization, can I load the same card or do I need to issue a new one?
You need to issue a new card for all your employees, irrespective of whether they already have a Pluxee card or not. You will not be able to add loads... -
Can I cancel a Pluxee card order once it is placed?
In case you wish to cancel the order once it is placed, you need to raise a request to Cancel Order by reaching out to your Client Relationship Manager or... -
What documents are required during the contracting/onboarding process with Pluxee?
We would require your company KYC documents, which include: Company Registration Certificate GST Certificate Company PAN Card Additionally, please share the following details: Total number of employees Website name Landline... -
How do I add another entity or sister company?
In case you wish to add another entity or sister company, kindly reach out to your Client Relationship Manager.... -
How do I check Pluxee card dispatch or delivery status?
Usually, it takes 15–20 days for bulk delivery cards to be delivered to the client’s location. Virtual cards will be delivered within 24 hours. In case there is a delay,... -
How do I change my invoice address?
You can change the invoice address by providing the following details to your Client Relationship Manager: Duly filled Amendment form (Please reach out to your Client Relationship Manager if you... -
What should I do if I want to update or change my Pluxee contract details?
To change the contract details, kindly reach out to your Client Relationship Manager. Depending on your request, they will guide you on the way forward.... -
How do I change or update my Pluxee Client Portal login credentials?
For updating, removing, or adding Pluxee Client Portal login credentials, please reach out to your Client Relationship Manager.... -
What happens when an organization closes the Pluxee card of its employees?
When the Pluxee card issued to employees are closed, a credit note is generated for the total amount available on all the closed cards. A supporting document is also generated,... -
Can I check order-wise or employee-wise load details on the Pluxee Client Portal?
Yes, you can check the load details order-wise or employee-wise on the Pluxee Client Portal by following the steps below: Go to https://account.clients.pluxee.in and log in using your registered email... -
How do I check the status of my order on the Pluxee Client Portal?
To check the status of an order you’ve already placed on the Pluxee Client Portal, follow the steps below: Go to https://account.clients.pluxee.in and log in using your registered email ID.... -
How do I make the payment for the order on the Pluxee Client Portal? What modes of payment does Pluxee accept?
You can make payment for your orders made on the Pluxee Client Portal using only NEFT or RTGS . No other modes of payment are accepted. In case you do...
