How do I check employee activation and KYC status on the Pluxee Client Portal?

You can monitor an employee’s Pluxee card activation status and KYC (Know Your Customer) status directly through the Pluxee Client Portal:

1. Go to https://account.clients.pluxee.in and log in using your registered email ID.
2. Select the appropriate Contract ID.
3. From the blue menu on the left, click on ‘Employee’.
4. The portal will display the full list of employees/cardholders.
5. Use filters to search by:
   1. Email ID
   2. Mobile Number
   3. Employee Code/ID
   4. Date
6. In the data table, locate the ‘Employee Status’ column (scroll to the right).
7. Review the status listed for each employee.

Employee Status Flags Explained:

• Data Enter without details: Card order created, but email/mobile not mapped yet.
• Employee details uploaded: Employee contact info submitted.
• Activation email sent: Card activation email shared, but card not yet activated.
• KYC Pending: Minimum KYC done; full KYC still pending.
• Active: Card is activated, and full KYC is completed.
• Closed: The card has been closed.

To Check KYC Status in detail:
Refer to the ‘KYC Flag’ column (located just before ‘Employee Status’):

• N - No KYC done or application rejected
• M - Minimum KYC done (₹10,000 max balance limit)
• Y - Full KYC done (₹2,00,000 max balance limit)
• P - KYC application pending approval
• R - Re-KYC required as per RBI guidelines