How can I update my mobile number or email id registered with Pluxee?

6 August 2026

You can now easily update your registered email ID or mobile number through our secure self-service portal.

Note

You can change the mobile number or email id only for the cards that are Active i.e. the cards for which you have completed the activation process.

Kindly follow the below given steps:

Click on this -> link to access the Pluxee Account Details Update page.
Enter your registered email ID or mobile number and last four digits of your Pluxee card number for which the update is required.
Example
- To update your mobile number, please enter the email ID registered with Pluxee.
- To update your email ID, please enter the mobile number registered with Pluxee.
Enter the Captcha Image displayed on the screen and click Submit.
Enter the OTP sent to your registered contact detail used for logging into the portal and click submit.
To continue, completion of KYC is mandatory. Please provide:
- Your PAN number and Date of Birth andEnter the OTP sent for CKYC verification(If prompted, Aadhaar-based verification may be used)
Enter the new email ID or mobile number you wish to update.
An OTP will be sent to the new contact detail. Pleaseenter the OTP and click Submit.
Upon successful submission, a confirmation message will be displayed.
- You will receive an update on the status of your request within 7 working days via email.

Important Information

Credential updates are supported only through the self-service portal.
Updates are applicable only to the card matching the last four digits entered.
If you hold multiple Pluxee cards, separate requests must be submitted for each card.
Access to both existing and new contact details is mandatory for OTP verification.