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| Serial No: | Particulars | Maximum Consumer Liability |
| 1 | Contributory fraud / negligence / deficiency on the part of the Pluxee, irrespective of whether or not the transaction is reported by the Cardholder | Zero |
| 2 | Third party breach where the deficiency lies neither with Pluxee nor with the Cardholder but lies elsewhere in the system, and the Cardholder notifies Pluxee regarding the unauthorised payment transaction. The per transaction customer liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the Cardholder from Pluxee and the reporting of unauthorised transaction by the Cardholder to Pluxee | |
| 3 | Third party breach where the deficiency lies neither with Pluxee nor with the Cardholder but lies elsewhere in the system, and the Cardholder notifies Pluxee regarding the unauthorised payment transaction. The per transaction customer liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the Cardholder from Pluxee and the reporting of unauthorised transaction by the Cardholder to Pluxee | Transaction value or ₹10,000/- per transaction, whichever is lower |
| 4 | Pluxee may also, at their discretion, decide to waive off any Cardholder liability in case of unauthorised electronic payment transactions even in cases of Cardholder negligence. |