How to activate my Pluxee card?

All new Pluxee cards are in an inactive mode for security reasons. The card must be activated before usage. 

You would have received a welcome email from DoNotReply@notifications.pluxee.in or a welcome kit. Keep it handy and follow the below given steps to activate your card online:

1. Visit the card activation portal https://activation.consumers.pluxee.in
2. Enter your official registered email address/ mobile number.

3. Enter the unique 12-digit card reference number (mentioned in the Welcome Letter/Email). 

   Note

   Your 12 digit card reference number is different from your actual 16 digit card number

4. Enter the "Captcha" image.
5. Click on "Get Activation Code"
6. You will get the option of Minimum KYC or Full KYC:
   1. If only Minimum KYC is done, then you cannot have a balance of greater than ₹10,000 across all your Pluxee cards and wallets. Monthly credits to your card will not be received if your overall balance is exceeding ₹10,000
   2. If Full KYC is done you can have a maximum balance of ₹2,00,000 across all Pluxee cards and wallets

Steps to activate your card with Minimum KYC:

1. Select the option Minimum KYC
2. Select a document type (i.e., Driving License, PAN, Voter ID, Passport)
3. Enter the document number to complete the Minimum KYC
4. Enter the Activation code sent on your ‘registered e-mail id or mobile number’

5. Then click on ‘Send OTP’. You will receive an OTP on the ‘registered mobile number’

   Note

   If your mobile number is not registered with Pluxee or if incorrect mobile number is reflecting, then you can enter the mobile you want to register with Pluxee and click on ‘Send OTP’ 

6. Accept Terms & Conditions
7. Enter the OTP and click on ‘Validate’
8. You will see ‘Success’ message on your screen and will receive an e-mail and SMS confirmation

Steps to activate your card with Full KYC:

1. Select the option Full KYC
2. Enter the Activation code sent on your ‘registered e-mail id or mobile number’

3. Then click on ‘Send OTP’. You will receive an OTP on the ‘registered mobile number’
   Note: 

   Note

   If your mobile number is not registered with Pluxee or if incorrect mobile number is reflecting, then you can enter the mobile you want to register with Pluxee and click on ‘Send OTP’

4. Accept Terms & Conditions
5. Enter the OTP and click on ‘Activate Card’
6. On the next screen enter your correct and valid PAN card number and DOB and click on submit
7. On next screen click on the hyperlink: ‘Click to go to UIDAI for downloading the Aadhaar XML Zip file’
8. Click on ‘Offline Aadhaar’ in the pop-up screen
9. You will be redirected to Aadhaar portal

Steps on Aadhaar (UIDAI) portal:

1. Click on login
2. Enter the Aadhar Number
3. Enter Captcha.
4. Click on Send OTP
5. Enter OTP
6. Click on Login
7. Once logged in Click on Offline eKYC.
8. Create a 4-digit Share Code
9. Click on Download.
10. Once the ZIP folder is downloaded go to back to the Pluxee portal
11. Click on Upload Aadhar XML Zip File
12. Choose File to upload the Zip folder (which was downloaded from UIDAI)
13. Enter Pass Phrase/Share Code created on the Aadhaar Portal
14. Click Submit
15. Once the Zip Folder is submitted you will see your image, name and date of birth
16. If your name on Aadhaar does not match with your name in Pluxee’s system then you will have to select one of the following documents from the Document Type drop-down menu viz, Driver’s License, Voter ID or Passport and enter the Document Number
17. Click on Ok
18. You will get a pop-up message confirming that your KYC request has been taken and will be reviewed by Pluxee team within 7 working days